Skip to main content

Terms of Service

Effective date: 22 September 2026

1. Acceptance of these terms

These Terms of Service (“Terms”) govern access to and use of the SJR Data website and housing analytics / arrears portal at https://sjrdata.com (the “Service”), operated by SJR Data (“we”, “us”, “our”).

By accessing or using the Service, you agree to these Terms. If you use the Service on behalf of an organisation, you confirm that you are authorised to bind that organisation, and “you” includes that organisation.

2. The Service

SJR Data provides a B2B housing analytics and arrears management portal used with housing data workflows (including local-authority and housing-provider contexts). Features may include dashboards, file upload and analysis, account views, correspondence support, SMS-related tooling and administrative functions. Features available to you depend on your organisation’s arrangement with us and your user permissions.

3. Accounts and security

  • Access is limited to authorised users of customer organisations.
  • You must provide accurate account information and keep it up to date.
  • You are responsible for safeguarding your login credentials and for activity under your account.
  • Where two-factor authentication (including SMS OTP) is enabled or required, you must complete it to access protected areas.
  • Notify us promptly at simon@sjrdata.com if you suspect unauthorised access.
  • We may suspend or disable accounts where we reasonably believe security, misuse or contractual issues require it.

4. Acceptable use

You agree not to:

  • use the Service unlawfully or for unlawful purposes;
  • attempt to gain unauthorised access to systems, accounts or data;
  • upload malware or harmful code, or attempt to disrupt the Service;
  • probe, scan or reverse engineer the Service except to the extent permitted by law;
  • misuse messaging features (including SMS) or send spam or harassing communications;
  • share login credentials or allow use outside your authorised organisational purpose; or
  • upload data you are not entitled to process.

5. Customer data and uploaded files

  • As between you and SJR Data, your organisation retains ownership of customer data and files you upload.
  • You grant us a limited licence to host, process, transmit and display that data solely to provide and secure the Service and as otherwise agreed with your organisation.
  • You are responsible for the accuracy, quality and lawfulness of data you upload, including ensuring you have a lawful basis and any required notices/consents to process housing, tenant or resident personal data in the Service.
  • Uploaded files may be scanned for malware. We may refuse, quarantine or remove content that presents a security risk or breaches these Terms.
  • Our handling of personal data is described in our Privacy Policy.

6. Availability and support

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted, error-free or absolute uptime. Maintenance, third-party outages, network issues and events beyond our reasonable control may affect availability. Support is available via simon@sjrdata.com unless a separate support arrangement applies.

7. Intellectual property

The Service software, design, branding and related materials remain owned by SJR Data or our licensors. You must not copy, modify, distribute or create derivative works from the Service except as expressly permitted in writing.

8. Fees and commercial terms

Where access is provided under a commercial arrangement, fees, licence scope and any service levels are as agreed separately in writing with your organisation. These Terms apply in addition to that arrangement unless expressly varied.

9. Limitation of liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under the laws of England and Wales.

Subject to the paragraph above, to the fullest extent permitted by law:

  • the Service is provided on a practical business basis and we exclude implied warranties that can lawfully be excluded;
  • we are not liable for indirect or consequential loss, loss of profits, loss of revenue, loss of business, loss of data (except to the extent caused by our breach of data protection obligations we owe), or reputational loss; and
  • our total aggregate liability arising out of or in connection with the Service in any 12-month period is limited to the fees paid by your organisation to us for the Service in that period (or, if none, one hundred pounds sterling).

You remain responsible for decisions made using outputs from the Service and for compliance with housing, tenancy and data-protection obligations applicable to your organisation.

10. Suspension and termination

We may suspend or end access if you materially breach these Terms, if required for security or legal reasons, or as provided in your organisation’s commercial arrangement. On termination, your right to use the Service stops. Provisions that by nature should survive (including liability limits, intellectual property and governing law) continue to apply.

11. Changes

We may update these Terms from time to time. The effective date above will change when updates are published on this page. If you continue to use the Service after an update, the revised Terms apply to that ongoing use, subject to any separate written agreement with your organisation.

12. Governing law

These Terms and any dispute or claim arising out of or in connection with them or the Service are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, without prejudice to any mandatory rights that may apply to a consumer (the Service is intended for business users).

13. Contact

SJR Data
Email: simon@sjrdata.com
Website: https://sjrdata.com

These Terms are a practical statement of the conditions of use for the SJR Data Service. They are not a substitute for tailored legal advice. For formal legal advice, please consult a qualified solicitor.

© 2026 Clear Arrears Limited, trading as SJR Data.
Registered in England & Wales, company no. 09455934.
Registered office: 1 Park Road, Hampton Wick, Kingston upon Thames, Surrey, KT1 4AS.