For councils & housing associations
Rent arrears triage, set up your way
You stay in control. Agree priority rules that match your arrears policy, then work from clear Red, Amber and Green lists — with letters, SMS and automated calls.
So officers spend time on the right accounts, not hunting in spreadsheets.
Trusted by landlords including
Current: Croydon · Past: SNG
At a glance
- Data in via Excel, SharePoint, or API — Excel uploads virus-scanned before import
- Resident personal data is optional — we can run on account refs, balances and transactions alone
- Exports and contact outcomes back to your systems
- Live in about a month after PO raised and contract/DPA signed (Excel path)
- MFA on staff sign-in (SMS or authenticator app; Google or Microsoft SSO optional)
- Support Monday to Friday, 9–5 UK
- From £12,000 + VAT a year — usually well below public-sector procurement thresholds
- Onboarding £2,500 + VAT (priority rules matched to your arrears policy)
Prioritise
One clear caselist from rules we agree. No spreadsheets, no guesswork.
Contact
Letters, SMS and automated calls — run automatically, check first, or send one-off.
Audit
Caseloads and results in one place for managers.
AI
Flags when your rules may need a tweak. Nothing changes until we review it with you.
Inside the product
One caselist, with a reason for every priority
Each account gets Red, Amber or Green from rules we agree with you — plus a plain-English reason so officers know why it’s there.
- Red — No Payment in 6 Weeks
- Red — Not Paying DWP Shortfall
- Red — DWP Stopped
- Amber — HB Reduction
- Amber — Missed Expected Payment
- Green — Payment Streak
| Ref | Priority | Reason | Balance |
|---|---|---|---|
| ACC-1042 | Amber | Missed Expected Payment | £103.50 |
| ACC-1108 | Red | Not Paying DWP Shortfall | £642.15 |
| ACC-1215 | Amber | HB Reduction | £318.40 |
| ACC-1301 | Amber | Static DWP | £96.20 |
| ACC-1420 | Green | Payment Streak | £48.00 |
| ACC-1506 | Static HB | Full HB — no tenant payment | £210.75 |
Balance — Partial HB shortfall paid W1–W6, miss at W7
- Current Balance
- £103.50
- Weeks Since Payment
- 1
- Last Payment
- £34.50
- Weekly Charge
- £112.50
- HB Weekly
- £78.00
- HB Cycle
- Weekly
- Shortfall (tenant)
- £34.50
- HB Status
- Partial HB
Get in touch
Questions about SJR Data, a demo, or how we fit your arrears policy — email Simon or book a short meeting.